Last updated: February 2025

Welcome to Yenny Mandola Florals (YM Florals).
We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard information when you visit our website www.yennymandola.com or interact with our business online or offline.

By using our website or services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following information when you browse our site, place an order, or contact us:

A. Personal Information

Provided when you interact with us directly:

• Name

• Email address

• Phone number

• Billing & shipping address

• Payment information (processed securely by third parties)

• Order details

• Messages submitted through contact or inquiry forms

B. Automatically Collected Information

Collected through cookies and analytics tools:

• IP address

• Device type (mobile, tablet, desktop)

• Browser type

• Pages visited & time spent on the site

• Referring website links

• General location (not precise address)

C. Cookies & Tracking Technologies

We use cookies to:

• Improve site performance

• Remember items in your cart

• Enable checkout functions

• Personalize your browsing experience

• Analyze website traffic (via Google Analytics or similar tools)

You may disable cookies in your browser settings.

2. How We Use Your Information

We use personal and non-personal information to:

• Process and fulfill your floral orders

• Deliver products to your address

• Respond to inquiries and consultation requests

• Provide customer support

• Improve website performance and user experience

• Send marketing emails (only if you’ve opted in)

• Maintain records for tax and legal compliance

We do not sell or rent your information to outside companies.

3. How We Protect Your Information

We take data protection seriously.

• Payments are processed through secure, third-party providers such as Stripe, WooPayments, or PayPal

• We use SSL encryption on our website

• Only authorized personnel have access to customer information

• No financial information is stored on our servers

While we follow industry-standard practices, no method of transmission is 100% guaranteed.

4. Sharing Your Information

We only share information with trusted third parties necessary to run our business:

• Payment processors (Stripe, WooPayments)

• Shipping & delivery services

• Website hosting & technical providers

• Marketing tools (email newsletters, analytics)

These providers must maintain strict confidentiality and comply with privacy standards.

We may also share information if required to:

• Comply with a legal request

• Protect our rights, safety, or property

5. Data Retention

We keep information only as long as necessary:

• Order records: as required by tax law

• Contact form submissions: for customer service follow-up

• Email marketing data: until you unsubscribe

• Website analytics: stored according to each tool’s default retention period

You may request deletion at any time (unless legal obligations prevent it).

6. Your Rights

You may request to:

• Access your personal information

• Correct incorrect data

• Delete your information

• Opt out of marketing emails

• Disable cookies

To make a request, email us at yennymandola@gmail.com.

7. Children’s Privacy

YM Florals does not knowingly collect information from children under 13.
Our services are intended for adults.

8. Third-Party Links

Our website may link to platforms such as Instagram, Facebook, YouTube, or payment processors.
We are not responsible for their privacy practices; please review their policies separately.

9. Changes to This Policy

We may update this policy from time to time.
The “Last Updated” date at the top will always reflect the most recent version.

10. Contact Us

If you have any questions or requests regarding this Privacy Policy, please contact:

Yenny Mandola Florals

📍 Dripping Springs, TX
📧 yennymandola@gmail.com